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KSA orders bet365 to improve Dutch duty-of-care checks

Enforcement & compliance

The Netherlands’ KSA issued bet365 a binding instruction over shortcomings in its duty of care, according to a media report. The operator must implement adequate means-testing protocols within one month.

The instruction requires bet365 to strengthen checks intended to assess customers’ means within a month.

Earlier fines and penalties by KSA

DateCompanyAmountStoryAppeal status
SkyHillsNot statedKSA warns SkyHills logo videos may lead to finesNot stated
Not namedNot statedKVA warns of AI-generated gambling adverts using Dutch influencer’s imageNot stated
EdobetNot statedEdobet defendant says Turkey was the gambling site's main marketNot stated
ComeOn GroupEUR 750,000Kansspelautoriteit fines ComeOn parent €750,000 over duty-of-care failuresNot stated
Not namedNot statedKSA asks land-based licensees to report signs of illegal gamblingNot stated

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Enforcement & compliance

KSA orders Hillside to strengthen Dutch affordability checks

The Netherlands’ Kansspelautoriteit (KSA) issued Hillside a binding order after finding shortcomings in its handling of customer affordability risks. The regulator said some deposit limits exceeded its 30% monthly net income benchmark, and at least one customer had no limit; Hillside must comply within four weeks. Hillside argued that the Dutch framework was open to interpretation and said it could meet the requirements through cross-checking player information.

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