KSA warns Noord Zuid Alliantie over customer service failures
The KSA warned Noord Zuid Alliantie, which operates Lucky 7 Casino in the Netherlands, that unavailable Dutch-language customer service and English-only safer-gambling information breached gambling rules. The operator addressed those issues after discussions with the regulator, but the KSA said it could take enforcement action if failures recur; it is also monitoring reports of self-exclusion failures and deposit prompts.
Dutch operators must maintain accessible Dutch-language support and effective self-exclusion, with repeat failures risking enforcement action.