UK Gambling Commission fines Merkur Slots £95,450 over customer interaction failures
The UK Gambling Commission fined Merkur Slots £95,450 after finding that staff failed to interact with a customer at a Manchester venue, the regulator said. The customer lost £1,981 over three days and gambled for almost five hours on 1 November 2023 and nearly 12 hours on 3 November; the commission said the failures breached its licensing rules.
The case requires land-based operators to review how staff identify and respond to gambling-related harm risks.