Spain's Congress kept gambling-sector provisions out of the Customer Service Bill as it advanced towards publication in the Official State Gazette. The excluded proposals would have restricted advertising and promotions to attract new customers; PSOE and Sumar opposed the exclusion.
The bill will not introduce the proposed advertising and customer-acquisition restrictions for Spain's gambling sector.
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Spain’s Congress of Deputies approved an amendment concerning gambling as part of the customer services law, according to Secretary General for Consumer Affairs and Gambling Andrés Barragán. He said the measures include banning welcome bonuses, requiring online players to use payment methods in their own names, and improving detection of at-risk players. Barragán said the new detection system could extend additional protection to almost 13% of players.
The Popular Party’s parliamentary group in Spain’s Senate submitted an amendment to remove the final fourth provision of the customer-service bill, which would amend the Gambling Act. The party argued that the provision falls outside the bill’s subject matter; the Senate was due to debate the proposal on 3 December 2025.
A Spanish parliamentary committee’s opinion on a customer-service bill includes proposed changes to gambling regulation, as described by legal firm Loyra. The provisions would require prior consent for commercial communications, restrict campaigns to digital services with effective age controls, and limit promotions to users with verified identities and accounts open for at least 30 days. The proposal would also require player-owned payment methods, segregated accounts and a fraud-prevention manual; its legislative status is not stated in the source.
Reportedly, the Asociación de Juego Online de Melilla (AJOM) and the region's innovation ministry have presented two new editions of a specialised customer-service training course for online gambling. Each 60-hour edition runs in November and December, taught in person at UNED Melilla by BRAIDA, covering player and account management, payments, fraud detection, regulation and responsible gambling.
The Kansspelautoriteit (KSA) warned 888 after Godwits Limited reported longer live-chat waits when 888.nl launched in July 2025. The company said it hired additional staff and resolved a technical fault that had prevented some welcome bonuses from being credited automatically.