Kansspelautoriteit issues duty-of-care guidance for Dutch gaming halls
The Kansspelautoriteit issued guidance for Dutch gaming halls and casinos after visiting venues and identifying areas where duty-of-care practices could improve. The regulator said the guidance adds no new rules; it also provided a separate guide on identity and Cruks checks, alongside staff information materials.
The guidance clarifies the regulator’s expectations for land-based operators’ player-protection and self-exclusion checks.