KSA consults Dutch online operators on duty-of-care reporting
The Kansspelautoriteit held a roundtable with licensed online operators in the Netherlands to discuss identifying at-risk customers, timely intervention and reporting serious cases. The regulator said firms vary in how they apply compliance rules and submit case records, and plans to refine guidance on notifications and documentation; it will give duty of care extra attention in its 2026 supervision plans.
Operators may need to adjust risk-case escalation and documentation as the KSA refines its guidance and supervision.