KSA issues guidance on Dutch online gambling duty-of-care obligations
The Dutch gambling regulator, Kansspelautoriteit (KSA), has published two studies and issued guidance on online licence holders’ duty-of-care obligations. The guidance explains expectations for player interviews and reports when a player showing serious signs of gambling harm does not register with Cruks; the KSA said it clarifies existing rules rather than introducing new ones.
Online licence holders receive further direction on interventions and Cruks notifications under existing obligations.