KSA warns Betnation over CRUKS self-exclusion checks
The Netherlands Gambling Authority (KSA) issued a formal warning to Smart Gaming, operator of Betnation, after a technical failure prevented required CRUKS checks between January and March. At least one registered player accessed the platform and gambled; Betnation reported the incident, reviewed affected accounts, compensated users and introduced preventive measures.
The warning reinforces operators’ responsibility to ensure required self-exclusion checks work and to address failures promptly.