The KSA warned Betnation in the Netherlands over failures in its self-exclusion checks, according to a press report dated 16 June 2026. The regulator chose a warning after the operator took remedial measures and reiterated providers’ responsibility for checking the Cruks register.
The warning underscores operators’ responsibility to maintain effective checks against the Cruks register.
| Date | Company | Amount | Story | Appeal status |
|---|---|---|---|---|
| Smart Gaming, Betnation | Not stated | KSA warns Smart Gaming over Betnation self-exclusion failures | Not stated | |
| Smart Gaming, Betnation | Not stated | KSA warns Smart Gaming over missed Cruks checks in the Netherlands | Not stated | |
| Toto Online | Not stated | KSA reprimands TOTO Online over role-model advertising ban | Not stated | |
| TOTO | Not stated | KSA warns TOTO Online over football-club campaign violating testimonial ban | Not stated | |
| Toto Online, 711 | Not stated | KSA warns TOTO Online and fines 711 over licence breaches | Not stated |
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The Netherlands Gambling Authority (KSA) said it will take action against gaming halls and casinos examined in an investigation that found three venues admitted a visitor using another person’s identity document. Holland Casino in Eindhoven, Jack’s Casino in Utrecht and Casino Be One in Rotterdam were named. Holland Casino said additional checks were conducted but should have prevented entry.
The Kansspelautoriteit said it would contact the casinos and gaming halls named in a broadcast after tests found that some admitted a person using someone else’s identity document despite an active Cruks registration. The regulator said Cruks recognises a registered player using their own identity document and placed responsibility for checking visitor identities on venue operators.
JA21 MP Ingrid Coenradie has asked State Secretary Claudia van Bruggen about identity fraud controls at land-based casinos in the Netherlands. The questions followed a media test in which a reporter registered in Cruks was refused entry using his own ID at five venues but entered three others using colleagues’ IDs. Coenradie asked about identity-check guidance, staff training, visitor photographs and possible measures to improve checks.
The Kansspelautoriteit said a disruption at the Netherlands’ identity-data service prevented gambling operators from checking Cruks for players seeking to register. After the outage was resolved, operators were required to check retrospectively whether existing players who logged in during the disruption were eligible to access their accounts.
The Dutch Gaming Authority (KSA) warned Smart Gaming, Betnation’s parent company, after a technical problem allowed some players listed in the Cruks register to gamble on Betnation between January and March 2026. The KSA said Betnation reported and corrected the issue and compensated affected players; it issued a warning rather than a fine.