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ADM and Sogei add reporting and self-exclusion tools to Italy’s Gioco Legale app

Regulation

Italy’s ADM and Sogei have added features to the Gioco Legale app, according to a report dated 27 February 2026. Users can anonymously report suspected irregularities, while the app’s new self-exclusion option can suspend remote gambling for selected games or concessionaires for a set or indefinite period.

Operators may receive anonymous reports of suspected breaches, and remote-gambling customers can self-exclude through the app.

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Regulation

ADM opens online gambling complaints portal for Italian customers

Italy’s Customs and Monopolies Agency (ADM) will open a portal for customers to escalate unresolved disputes with licensed online gambling operators from 10 September, according to the report. Operators must first respond within 72 working hours; ADM can review escalated cases and issue operational directions or take further measures if it finds a licensing breach.

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