Italy’s ADM announced version 1.2 of procedures for checking communications between concessionaires’ systems and the central system, updated on 1 July 2026. It replaces version 1.1, dated 19 January 2026, and revises technical testing procedures, contact addresses and two account-related messages.
Concessionaires and verification bodies must use the revised procedures and message specifications for system checks.
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Reportedly, Sogei presented an AI system in Rome designed to identify gambling and tobacco websites potentially requiring blocking. The system uses specialised agents to examine websites and flag them for further checks. Sogei did not clarify whether routine monitoring already uses the system or whether it remains experimental.
Sogei presented an artificial intelligence system in Rome intended to identify gambling and tobacco websites that may be subject to blocking measures, the company said at the Gartner Government Briefing. The system uses specialised AI agents to examine the web and flag sites that could require further checks before any inhibition decision. Sogei did not say whether the system is already used in routine monitoring or remains at an experimental stage.
Italy’s Customs and Monopolies Agency (ADM) will open a portal for customers to escalate unresolved disputes with licensed online gambling operators from 10 September, according to the report. Operators must first respond within 72 working hours; ADM can review escalated cases and issue operational directions or take further measures if it finds a licensing breach.
Bank of Italy official Magda Bianco discussed financial inclusion and possible protections for non-consumer customers entitled to hold a current account during a Senate Finance Committee hearing, according to AGSI president Pasquale Chiacchio. Chiacchio cited 280 complaints about difficulties opening current accounts between 2019 and 2025 and said AGSI is asking licensed gambling operators to submit account refusals or closures for its evidence-gathering initiative.
Sogei’s Claudio Costa said Italy’s gambling monitoring system combines concessionaire systems with technology operated by the Customs and Monopolies Agency. He said it processes about 27 billion transactions a year and holds data on about 17 million active online gambling accounts, of which roughly half show activity.
Sogei executive Claudio Costa described the Italian public-gambling monitoring system and its use of data analysis and artificial intelligence at a conference. He said the platform handled about 27 billion transactions a year and that 2025 gambling turnover reached about €165bn, with player spending at €21.8bn.