Sogei outlines predictive controls for Italy’s online gambling systems
Regulation2 min read
In brief
- Sogei's Daniele Bonanni described a shift towards predictive oversight of Italy's online gambling, including use of artificial intelligence.
- Controls on transactions, account movements and spending limits were introduced from November 2025, and self-exclusion criteria in February 2026.
- A first phase of operation of the central systems was reached in September 2026.
Daniele Bonanni, Head of Gaming Systems and Services at Sogei, described how technology for monitoring Italy's online public gambling is moving towards a more integrated model of oversight. He spoke on the panel One Brand, Two Worlds: Responsible Gaming Across Land-Based and Online. The shift is from mainly after-the-event monitoring to an approach that is increasingly predictive, including through the use of artificial intelligence.
Bonanni said the activation of the new concessions in September 2025 began a transition carried out in phases. A first package of technological changes was introduced in November 2025, covering stronger controls on gambling transactions and on gaming account movements. The same package applied the new criteria for self-limitation of spending. The new self-exclusion criteria followed in February 2026. Further changes to top-up methods and points of play led to a first phase of operation of the central systems in September 2026, ahead of progress on certification of the concessionaires' systems.
According to Bonanni, the main result is the new scope for control that the IT architecture offers, not only the alignment of platforms with the rules. Interconnection between concessionaire platforms and central infrastructure makes it possible to follow the whole life cycle of a gaming account. Bonanni said the new rules provide that certain operations on concessionaires' systems may be recorded only after confirmation that they have been stored on the central system. The central system therefore takes part in control while an event is taking place, rather than only afterwards.
The report says the concentration of information in central systems gives the regulator a vantage point on how gambling behaviour changes over time. Bonanni said the aim is to pick up risk signals before they turn into distress, addiction or unlawful behaviour. He also referred to the work of Sogei's artificial intelligence laboratory, which is developing solutions to speed up the evolution of the systems. According to Bonanni, the move towards predictive approaches based on analysis of trends and behaviour is already under way.
From Sogei's perspective, the transformation requires continued development of platforms and cooperation between the administration, technology partners and operators.