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ADM adds anonymous irregularity reporting to Italy’s Gioco Legale app

Regulation

Italy’s Customs and Monopolies Agency (ADM), working with Sogei, has added an anonymous reporting function to its Gioco Legale mobile app. Users can report minors in gambling areas, unauthorised betting shops or online sites, and cash payments above legal limits; ADM says it will investigate reports and coordinate action with police where necessary.

The reporting channel gives operators and regulators a route to flag suspected unlawful gambling activity.

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Regulation

ADM opens online gambling complaints portal for Italian customers

Italy’s Customs and Monopolies Agency (ADM) will open a portal for customers to escalate unresolved disputes with licensed online gambling operators from 10 September, according to the report. Operators must first respond within 72 working hours; ADM can review escalated cases and issue operational directions or take further measures if it finds a licensing breach.

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