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ADM opens online gambling complaints portal for Italian customers

Regulation

Italy’s Customs and Monopolies Agency (ADM) will open a portal for customers to escalate unresolved disputes with licensed online gambling operators from 10 September, according to the report. Operators must first respond within 72 working hours; ADM can review escalated cases and issue operational directions or take further measures if it finds a licensing breach.

Licensed operators will face a defined response deadline and possible regulatory measures through the complaints process.

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Regulation

ADM postpones Italy’s new online gambling systems deadline to February 2027

ADM has moved the deadline for launching Italy’s new concessionaire systems from 13 November to 15 February 2027, citing an ADM communication. The regulator cited operational and procedural difficulties in implementing technical rules, including adapting technology for conformity verification.

Italy's ADM has moved the deadline for the new concessionaire system to enter production from 13 November to 15 February 2027, according to a communication from the agency's online and betting office. The Agenzia delle Dogane e dei Monopoli said the postponement follows operational and procedural difficulties in fully applying the new technical rules.

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