The UK Gambling Commission announced new rules on operators’ financial and ownership structures and changes to its Licence Conditions and Codes of Practice. The changes aim to improve the regulator’s information about operators and update consumer protections.
Operators may need to meet revised reporting and consumer-protection requirements under the LCCP.
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The UK Gambling Commission has appointed Yonder Consulting, Humankind Research, Savanta and the Behavioural Insights Team to support its consumer voice framework. Each supplier has a two-year contract, which can be extended to 2029; the framework is intended to broaden research into gambling motivations and consumer groups.
The Gambling Commission has appointed four specialist research companies to deliver its Consumer Voice programme in Britain. Yonder Consulting, Behavioural Insights Team, Humankind Research and Savanta each received a two-year contract, with possible extensions until 2029.
The Gambling Commission's acting CEO said financial risk assessments leave more than 97% of accounts untouched. The acting CEO accused opponents of using minor points to pick apart the reforms.
Sarah Gardner, the acting chief executive of the regulator, has pushed back at what she characterised as minor objections being used to dismantle the reforms, according to a news report. She maintains that financial risk assessments leave more than 97% of accounts untouched.
The Gambling Commission said identity-data errors at operators prevented some customers from matching credit-reference records during its financial risk assessment pilot. It identified incomplete or inaccurate details, including initials, nicknames and commercial addresses, and reminded operators that names, addresses and dates of birth must match before customers can gamble.
The Gambling Commission will publish evidence on financial risk assessments in autumn. Sarah Gardner told MPs the delay reflects the implementation timetable.