Italy’s Customs and Monopolies Agency (ADM) has launched a portal for complaints and reports about online gambling services. Users can report issues involving gambling accounts, concessionaires and other matters under ADM oversight after accessing the service with SPID or CIE credentials, the agency said.
The portal gives users a designated route to report account and concessionaire issues to ADM.
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ADM said it will carry out system upgrades on 14 November 2026, suspending specified user-to-system services from 08:00 to 16:00. Affected gaming services include the ODV GAD portal, operator register service, physical-gaming statistics system and concessionaire area; ADM advised users to plan around the maintenance window or use system-to-system services.
Italy's Agenzia delle Dogane e dei Monopoli reported a planned systems update for Saturday 14 November 2026, running from 8:00 to 16:00. During the work, certain user-to-system services on the agency's application portal will be stopped.
Italy’s Council of State ruled on 30 September 2026 on rules for points selling top-ups (PVRs), as described in a FIPE circular published on 5 November. It annulled the provision barring PVRs from making internet-connected devices available to customers, while upholding the weekly €100 cash top-up limit.
Italy's Council of State annulled the provision in an ADM determination that barred points selling top-ups (PVRs) from installing and providing customers with equipment for accessing online gambling, according to a circular from the FIPE trade federation. The court upheld the overall weekly limit of €100 on cash top-ups. FIPE published its circular no. 123 on 5 November 2026, covering PVR rules after the Council of State's ruling no. 7220 of 30 September 2026.
IIDEA opposed Article 25 of Italy’s 2027 budget bill, which would introduce authorisation, oversight and tax rules for LAN rooms, and called for the provision to be removed. The association said the government’s projections of 200 venues in 2027 and 2,300 in 2028 were far above its estimate of about 70 currently operating venues.
IIDEA, the association representing Italy's video-game industry, has come out against Article 25 of the 2027 budget bill, which would introduce authorisation, oversight and taxation for LAN rooms. It wants the provision removed in full.
Italy’s 2027-2029 budget bill proposes a new category for gaming devices without cash prizes in dedicated venues, with biennial authorisations issued by the Customs and Monopolies Agency (ADM). The Italian Esports Association said proposed fees range from €200 per device to €10,000 per online platform, while operational rules, including those for esports tournaments, would follow in later ADM measures.
Article 25 of the draft budget law, presented to the Chamber as part of the Manovra, would add a new category of devices to article 110, comma 7, of the consolidated public security law (TULPS). The draft's new letter c-quater would cover devices without cash winnings, used in dedicated rooms for games of pure skill and digital entertainment, including through access to online platforms. Multiple stations would also fall under that definition.
Italy’s Council of State rejected appeals by the Customs and Monopolies Agency, ruling that new rules for the PVR register cannot immediately apply to concessionaires under technical extensions and their associated retailers. It also annulled the ban on PVR outlets in private clubs and certain association premises, while upholding the €100 weekly limit on less-traceable top-ups.
Italy's Council of State has rejected appeals by the Customs and Monopolies Agency (ADM) over the register of top-up retail points (PVR). The Sixth Section confirmed that the new provisions cannot be applied immediately to concessionaires under a technical extension or to the retailers linked to them. The judges also upheld objections to the ban on placing PVRs in private clubs and in the premises of associations holding a security authorisation, and annulled the relevant provision of the ADM determination of 25 October 2024. The limit of €100 a week on top-ups made in cash or with instruments that are not fully traceable remains valid.