Spain’s Congress must decide whether to restore gambling provisions removed from the Customer Service Act bill or retain the Senate’s deletion. The Senate approved the bill’s report after the Popular Party amendment removed the final provision that would have changed the Gambling Act.
The decision will determine whether the bill includes changes to Spain’s Gambling Act.
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The Popular Party’s parliamentary group in Spain’s Senate submitted an amendment to remove the final fourth provision of the customer-service bill, which would amend the Gambling Act. The party argued that the provision falls outside the bill’s subject matter; the Senate was due to debate the proposal on 3 December 2025.
A Spanish parliamentary committee’s opinion on a customer-service bill includes proposed changes to gambling regulation, as described by legal firm Loyra. The provisions would require prior consent for commercial communications, restrict campaigns to digital services with effective age controls, and limit promotions to users with verified identities and accounts open for at least 30 days. The proposal would also require player-owned payment methods, segregated accounts and a fraud-prevention manual; its legislative status is not stated in the source.
Reportedly, the Asociación de Juego Online de Melilla (AJOM) and the region's innovation ministry have presented two new editions of a specialised customer-service training course for online gambling. Each 60-hour edition runs in November and December, taught in person at UNED Melilla by BRAIDA, covering player and account management, payments, fraud detection, regulation and responsible gambling.
Spain’s Congress of Deputies approved an amendment concerning gambling as part of the customer services law, according to Secretary General for Consumer Affairs and Gambling Andrés Barragán. He said the measures include banning welcome bonuses, requiring online players to use payment methods in their own names, and improving detection of at-risk players. Barragán said the new detection system could extend additional protection to almost 13% of players.
Spain’s Congress Social Rights and Consumer Affairs Committee approved amendments to the gambling bill covering influencer promotions, payment conditions and a register of gaming suppliers. The proposed rules would limit promotional arrangements to verified accounts older than 30 days and require operators to accept payments in the influencer’s own name; Congress is due to debate the bill in plenary the week of 11 November before it goes to the Senate.