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KSA orders Hillside to strengthen player protection in the Netherlands

Regulation

The Netherlands’ KSA issued Hillside New Media Malta, which operates as bet365, a binding order on 13 November 2025 over shortcomings in player-protection measures. Hillside must improve financial-affordability checks and respond to signs of financial risk within four weeks of the order; the company has appealed.

The order requires Hillside to change its player-risk checks, with further sanctions possible if it fails to comply.

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Regulation

KSA issues guidance on Dutch operators' player-protection duties

The Netherlands Gambling Authority (KSA) issued guidance explaining operators' existing duties on player interventions and referrals to the Cruks self-exclusion register, according to the report. The guidance sets out intervention methods and the information and timing for reporting players who decline advice to self-exclude. The KSA said it was clarifying current obligations, not introducing new laws.

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