KSA fines BetCity €2.65m for player-protection failures
The Netherlands Gambling Authority, the KSA, fined BetCity €2.65 million after finding breaches in all ten player files it examined. The cases involved players aged 18 to 24 who suffered large losses; the regulator said BetCity did not adequately assess risky play or intervene promptly. BetCity acknowledged the findings and said it had revised its operational processes since Entain acquired it in January 2023.
The sanction underlines the KSA’s enforcement of operators’ duty to identify and respond to risky play among young adults.