Massachusetts audit flags gaming commission oversight failures
A Massachusetts state audit covering July 2020 to June 2023 found problems with Gaming Commission oversight of sports betting advertising and its GameSense programme. Seventeen adverts lacked the state problem gambling helpline, and half of the agents reviewed lacked proof of required training; the commission accepted the findings and said it had hired an external auditor and begun retaining staff certification records.
The findings concern advertising compliance and training for staff supporting people at risk of gambling harm.