Planned maintenance on the Cruks exclusion register caused login problems at some licensed online casinos in the Netherlands, the KSA confirmed. The work ran from 08:00 to 10:00, and most access problems appeared resolved by 9:17; BetCity and Unibet were among the affected operators, while TOTO and bet365 users could log in.
Operators may need to account for temporary loss of customer access when Cruks undergoes maintenance.
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The Netherlands Gambling Authority (KSA) launched a campaign warning young adults about sports betting risks ahead of the FIFA World Cup, the authority said. The campaign uses footballer Glenn Helder’s story and content across Instagram, Snapchat and YouTube to illustrate how betting can escalate.
The Netherlands Gambling Authority said its review found almost no serious breaches of age-verification rules on licensed online gambling sites. It identified a small number of cases involving shared bank accounts and said it would hold technical sessions with operators and add recommendations to official guidance. The regulator said it may investigate further using bank transaction data.
The Kansspelautoriteit said some licensed operators gave insufficient information about early payouts in the Netherlands. Operators have since changed their communications to clarify that the feature applies when a selected team leads by two goals, but not to bets on a draw.
A Cruks outage disrupted access to licensed Dutch gambling sites during the Champions League match night, with reports of login problems varying between operators. The cause was not known, and the Kansspelautoriteit was investigating; VNLOK chair Björn Fuchs criticised the register's reliability during high-demand periods.
The KSA informed Dutch online gambling licence holders whose permits expire in 2026 or 2027 about a test programme for their production control database data. The standard review lasts three weeks and checks whether the data is current, complete, reliable and auditable; the authority said operators need take no additional action. The programme is for existing licence holders, with a separate test for new or non-operating applicants.