KSA issues online operators guidance on player protection and Cruks referrals
The KSA published guidance for Dutch online gambling operators on contacting at-risk players and referring them to the Cruks self-exclusion register. The recommendations draw on studies conducted in 2025 and clarify how existing requirements apply; they do not create new legal obligations. The regulator said it will use the findings in its supervisory work.
Operators can use the guidance to align risk-player contact and Cruks referral procedures with the KSA’s expectations.