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French gambling mediator urges operators to strengthen player safeguards

Regulation

France’s gambling mediator, working with the ANJ, issued recommendations on operator responsibilities, according to the report. The mediator said operators should consider account suspension when players do not respond to prevention messages or show increased deposits and bets; recommendations also address suspected fraud, betting terms and inactive accounts.

The recommendations may affect operators’ account interventions, deposit handling, terms and inactive-account procedures.

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Regulation

Belgian Gaming Commission examines possible changes to player exclusion safeguards

The Belgian Gaming Commission chair brought researchers, psychologists, therapists and practitioners together to discuss EPIS and potential improvements to player protection. The discussion considered automatically adding financially vulnerable people to EPIS and allowing players to choose the duration of voluntary exclusions; no decision is stated.

Belgium's Gaming Commission examined whether automatically adding financially vulnerable people to the EPIS player exclusion system would help prevent problem gambling situations early, the regulator said. The commission's chair brought researchers, psychologists, therapists and practitioners together with staff from its player protection department to discuss EPIS and how it could be improved, according to a regulator's notice. The discussion centred on protecting the most vulnerable people in society, the notice said. Participants also looked at the duration of voluntary self-exclusion measures and at letting players set that duration themselves.

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