France’s gaming mediator reports 1,523 complaints in 2023
Source: ANJ (France)
France’s gaming mediator received 1,523 requests in 2023, an 11% increase on 2022, according to the mediator’s annual report. Sports betting accounted for 91% of requests, and the mediator recommended changes to operators’ practices to improve player information and protection. The report says players must first complain to an operator in writing and allow up to 20 days for a response before seeking mediation.
The report sets out complaint patterns and recommendations that may require operators to review account, betting and customer-information practices.