SectorWire
SearchRegister
MenuClose

ANJ mediator receives 1,373 gambling complaints in 2022

Regulation

Source: ANJ (France)

France’s gambling mediator received 1,373 requests in 2022, according to the ANJ’s activity report published on 7 June 2023. Sports betting disputes made up 90% of requests, while 629 were ruled inadmissible and 744 admissible; the mediator recommended that operators explain account blocks and process withdrawals faster.

The figures and recommendations identify recurring complaint issues that licensed operators may need to address.

Request a correction

Flag an issue

Keep reading

Regulation

ANJ identifies 600,000 high-risk online gamblers in France

France’s Autorité Nationale des Jeux said its new algorithm identified about 600,000 online players with a high probability of excessive gambling in the second half of 2025. They represented 8.7% of the licensed online account-based gambling population and generated €1.2bn, or 60% of online gambling GGR; about 300,000 were classed as manifestly excessive. The regulator expects operators to use the tool to improve detection of at-risk gambling.

Continue reading