Chile’s casino regulator brings two charges over Viña del Mar prize claim
Enforcement & compliance1 min read
Chile’s Superintendencia de Casinos de Juego brought two charges against the operator of Casino del Mar in Viña del Mar after a customer claimed a 3.816 billion peso prize. The regulator questioned the operator’s handling of her complaint and whether it maintained machine 25316 in proper working order in November 2025; the charges begin an administrative proceeding and do not determine whether the prize is payable.
Chile’s casino regulator, the SCJ, has brought two charges against the operator of Casino del Mar in Viña del Mar after a customer claimed a CLP3.816bn prize.
The first charge concerns the handling of the customer’s complaint, to which the SCJ said the operator may have responded inaccurately and inadequately. The second concerns machine 25316, which the regulator said the operator may have failed to keep in proper working order during November 2025.
The dispute arose shortly after 14:00 on 11 November 2025, while the customer was playing a Konami machine running the African Diamond programme and Quick Strike progressive feature. The customer says she won the prize but was not paid. She sought the money through legal and administrative channels, advised by lawyer Hugo Botto.
The SCJ agreed to bring the charges on 28 October, opening a sanctioning proceeding. The administrative proceeding will determine the operator’s possible responsibilities; the charges are not a final decision on the facts and do not establish that the prize is payable.