Anjouan Gaming sets complaint deadlines and ADR process for operators
Anjouan Gaming says players must first submit complaints to the licensed operator, which is required to investigate and respond within 30 calendar days. Game-outcome disputes must be submitted within 14 calendar days of the session, while account disputes must be submitted within 30 calendar days; unresolved complaints may then go to approved ADR.
Operators need complaint processes that meet the specified response, submission and escalation requirements.