Italy’s Customs and Monopolies Agency (ADM) said its online gambling complaints portal will open on 10 September 2026. Players must first raise an issue with their concessionaire, which has up to 72 hours to respond; they may then refer unresolved or unsatisfactory cases to ADM through the portal.
Concessionaires must handle complaints first and respond within 72 hours before players escalate eligible cases to ADM.
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ADM director-general Roberto Alesse said the government had asked the agency to contribute about one billion euros in tax revenue from public gambling and tobacco for 2027. He said the amount had been included in the budget bill, which still required approval.
Roberto Alesse, director-general of Italy's ADM, said the agency had given the government what it asked for. He put the resulting tax revenue at about one billion euros for 2027 alone, coming entirely from public gambling and tobacco. Alesse added that the sum had entered the budget bill through the agency's contribution, and that the bill still has to be approved. He spoke at the Urania Policy & Business Forum, held in Rome the previous day.
ADM said it will carry out system upgrades on 14 November 2026, suspending specified user-to-system services from 08:00 to 16:00. Affected gaming services include the ODV GAD portal, operator register service, physical-gaming statistics system and concessionaire area; ADM advised users to plan around the maintenance window or use system-to-system services.
Italy's Agenzia delle Dogane e dei Monopoli reported a planned systems update for Saturday 14 November 2026, running from 8:00 to 16:00. During the work, certain user-to-system services on the agency's application portal will be stopped.
Italy’s Council of State ruled on 30 September 2026 on rules for points selling top-ups (PVRs), as described in a FIPE circular published on 5 November. It annulled the provision barring PVRs from making internet-connected devices available to customers, while upholding the weekly €100 cash top-up limit.
Italy's Council of State annulled the provision in an ADM determination that barred points selling top-ups (PVRs) from installing and providing customers with equipment for accessing online gambling, according to a circular from the FIPE trade federation. The court upheld the overall weekly limit of €100 on cash top-ups. FIPE published its circular no. 123 on 5 November 2026, covering PVR rules after the Council of State's ruling no. 7220 of 30 September 2026.
IIDEA opposed Article 25 of Italy’s 2027 budget bill, which would introduce authorisation, oversight and tax rules for LAN rooms, and called for the provision to be removed. The association said the government’s projections of 200 venues in 2027 and 2,300 in 2028 were far above its estimate of about 70 currently operating venues.
IIDEA, the association representing Italy's video-game industry, has come out against Article 25 of the 2027 budget bill, which would introduce authorisation, oversight and taxation for LAN rooms. It wants the provision removed in full.
Italy’s 2027-2029 budget bill proposes a new category for gaming devices without cash prizes in dedicated venues, with biennial authorisations issued by the Customs and Monopolies Agency (ADM). The Italian Esports Association said proposed fees range from €200 per device to €10,000 per online platform, while operational rules, including those for esports tournaments, would follow in later ADM measures.
Article 25 of the draft budget law, presented to the Chamber as part of the Manovra, would add a new category of devices to article 110, comma 7, of the consolidated public security law (TULPS). The draft's new letter c-quater would cover devices without cash winnings, used in dedicated rooms for games of pure skill and digital entertainment, including through access to online platforms. Multiple stations would also fall under that definition.