ACMA warns four bookmakers over self-exclusion breaches
Australia’s ACMA found that Buddybet, Ultrabet, VicBet and Topbet breached National Self-Exclusion Register rules. Buddybet failed to close excluded customers’ accounts and sent them marketing; Ultrabet reopened an account and marketed to another excluded person, while VicBet and Topbet each marketed to a self-excluded individual. ACMA issued formal warnings to VicBet and Topbet; Buddybet has since left the Australian market.
The findings require wagering providers to close excluded customers’ accounts and prevent marketing to them.