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ACMA fines PointsBet A$500,800 over marketing and self-exclusion breaches

Enforcement & compliance

Australia’s Australian Communications and Media Authority fined PointsBet A$500,800 over spam and self-exclusion breaches, according to the report. ACMA found the company sent more than 800 unlawful marketing messages between August and November 2023, including contacts to people registered with BetStop, and accepted an enforceable undertaking requiring compliance-system changes and staff training.

The enforcement action requires PointsBet to improve controls governing marketing and contact with self-excluded customers.

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Enforcement & compliance

ACMA fines Betchoice A$1m over self-exclusion breaches

Australia’s ACMA fined Unibet parent Betchoice Corporation A$1m for failing to close accounts belonging to people registered with BetStop. The regulator said the breaches involved more than 100,000 contraventions; 954 accounts were not closed, and 45 remained open for more than 190 days. Betchoice also entered a two-year court-enforceable undertaking, including an independent compliance review and refunds to affected customers.

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