VGCCC fines Crown Melbourne A$100,000 over exclusion failure
Victoria’s VGCCC fined Crown Melbourne A$100,000 after an excluded patron gambled at the casino for 14 hours and 40 minutes on 31 October 2024. The regulator said staff and surveillance systems did not identify the person, and inspectors alerted casino employees; it also noted Crown’s assistance with the investigation and changes to access controls and staff training.
The penalty highlights enforcement expectations for casinos monitoring and intervening when excluded patrons enter gaming areas.