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KSA warns Lucky 7 Casino over customer access and self-exclusion

Regulation

The Netherlands’ Kansspelautoriteit warned Lucky 7 Casino over inaccessible customer service, English-language information and reports that some users could gamble after self-excluding. The operator resolved the reported issues after discussions with the regulator, which said it would continue monitoring and could take enforcement action if violations recur.

The warning signals that Dutch licensees must keep customer support accessible in Dutch and enforce self-exclusion controls.

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Dutch minister rejects gambling ban for people receiving social assistance

Hans Vijlbrief said a blanket ban on gambling for people receiving social assistance would go too far. He said municipalities can point people to a gambling exclusion and support such as debt counselling or addiction care.

Minister Hans Vijlbrief said on 14 October 2026 that prohibiting people who receive social assistance from gambling would go too far. He made the remark during a committee debate on poverty and debt policy in the Netherlands, according to the account of the debate.

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