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KSA warns Dutch operators over account closure practices

Regulation

The Kansspelautoriteit warned licensed gambling operators in the Netherlands to make account closure easy, according to a report. The regulator said operators must not try to persuade customers to keep accounts open and must return remaining funds without undue delay or conditions.

Dutch operators must make account closure easy, avoid persuading customers to stay, and return remaining funds without undue delay or conditions.

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Regulation

Spain requires online gambling operators to verify payment methods

Spain requires online gambling operators to verify payment methods used for deposits and withdrawals from 28 October 2026 under Royal Decree 813/2026. Existing customers have six months to verify or replace linked payment methods; winnings cannot be withdrawn until the operator confirms that the payment method and account have the same holder. The Consumer Affairs Ministry said the measure aims to make identity fraud harder and reported 8,675 related complaints in 2025, up 12% year on year.

Spanish online gambling operators must check the payment methods that players use for deposits and withdrawals. The requirement comes from Real Decreto 813/2026, a royal decree set on 7 October that appeared in the Spanish official gazette one day afterwards. According to the source, the decree took effect twenty days after it was published.

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