SectorWire
SearchGet the daily briefing
Menu

KSA bars Dutch gambling operators from account-closure fees and refund thresholds

Regulation

The Netherlands’ KSA clarified on 2 April that gambling operators must close requested accounts free of charge and return remaining balances without delay. It said operators cannot set a minimum refund amount; routing small-balance requests through customer service is acceptable if players are informed and refunds are then made immediately.

Operators must review account-closure and withdrawal processes to comply with the KSA’s stated requirements.

Request a correction

Keep reading

Regulation

KSA launches two campaigns on gambling and gambling harm in the Netherlands

The Kansspelautoriteit (KSA) said it will launch two campaigns in early November to encourage discussion of gambling and its possible effects. OpenOverGokken’s campaign aims to prompt parents to talk with their children about gambling, while a Gokstop campaign will encourage young adults with gambling problems to take a temporary break.

The Netherlands' Kansspelautoriteit (KSA) is to launch two new campaigns in early November, aimed at making gambling and its possible effects easier to discuss.

Continue reading