KSA survey finds operators did not contact 68% of Dutch respondents
The Netherlands Gambling Authority said a survey of AGOG participants found that 68% had never been personally contacted by an operator about their gambling behaviour. Conducted in autumn 2024 among 139 people, the survey also found that 83% had never received a playing or entry ban; the authority said it would use the findings to press for stronger player protections.
The findings put pressure on operators and regulators to address gaps in personal intervention and exclusion measures.