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KSA reminds Dutch operators of account-closure and payout rules

Regulation

The Dutch gambling regulator, Kansspelautoriteit (KSA), has reminded operators that they must close player accounts on request, pay remaining balances without undue delay and charge no account-closure fee. Operators may refer players to customer service to withdraw small amounts if they clearly explain the process and complete the payout immediately; the KSA said it had seen no indications of payout conditions being applied.

The reminder clarifies operators’ obligations when players close accounts or request their remaining funds.

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Regulation

KVA finds illegal gambling affiliate pages targeting Cruks searches

The Keurmerk Verantwoorde Affiliates said a review found 10 pages promoting illegal gambling or explaining ways around Cruks among Google’s first four results pages; two appeared on the first page. It cited monthly search volumes totalling 7,520 across three related terms, while noting these do not represent distinct people or confirmed visits to illegal casinos. The KVA expects further research results later in November 2026.

Dutch affiliate body Keurmerk Verantwoorde Affiliates (KVA) said it found ten pages offering illegal gambling or information on circumventing Cruks, the Netherlands' gambling exclusion register, within Google's first four pages of results. Two appeared on the first results page, although rankings can vary by user and reflect a snapshot in time.

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