KSA warns Cruks maintenance could block new online players in November

The Netherlands' KSA said maintenance on 15 and 22 November 2026 could interrupt access to the Cruks gambling exclusion register, preventing online operators from admitting new players if checks cannot be completed.

The work, announced on 10 November, will be carried out between 9:00 and 10:00 on each Sunday by Rijksdienst voor Identiteitsgegevens, the Dutch government service responsible for personal identity data. The connection to the BSN personal identification number register may be temporarily unavailable, preventing some checks on whether new users are registered with Cruks.

The KSA said online operators must not admit new players if the register is inaccessible during maintenance. The restriction applies to new users whose mandatory BSN checks cannot be completed. Land-based venues may admit new players during an outage, but must check whether they are registered with Cruks as soon as possible after service resumes. For players already known to an operator who hold an account, the KSA permits use of the last Cruks check completed before an interruption.

Cruks is used to prevent people subject to an exclusion from accessing regulated gambling. Operators must check players' status before allowing them to gamble where regulations require it.

The KSA said interruptions were possible but not certain, and operators need follow the outage procedures only if access problems occur. The maintenance windows are limited to the announced times unless the authorities issue further communications. Operators seeking clarification about the register can contact the KSA through its official contact service.