Gambling Commission cites missed vulnerable customers in financial risk checks
Great Britain’s Gambling Commission said its 2024–2025 pilot found a group of vulnerable customers who were not being identified through other approaches. Pilot participants were two to four times more likely to have a debt management plan and two to five times more likely to have had a default in the previous 12 months than comparable consumers.
The pilot findings inform the Commission’s case for financial risk assessments and their potential impact on gambling operators.