Source: ANJ (France)
France’s gambling mediator reported receiving 1,420 requests from September 2019 to the end of 2020, with sports betting accounting for 82%. The mediator closed 530 cases, with an average handling time of 62 days; proposals are non-binding, and players must first complain to the operator.
The figures and process give operators and players context on gambling dispute mediation and complaint handling.
The day’s most important stories, free. One email a day.
France’s Autorité Nationale des Jeux said its new algorithm identified about 600,000 online players with a high probability of excessive gambling in the second half of 2025. They represented 8.7% of the licensed online account-based gambling population and generated €1.2bn, or 60% of online gambling GGR; about 300,000 were classed as manifestly excessive. The regulator expects operators to use the tool to improve detection of at-risk gambling.
France's ANJ said its algorithm identified 600,000 players with a high probability of excessive gambling, 8.7% of account-based players, who generated €1.2bn or 60% of total gross gaming revenue. The regulator reported that operators identified 89,000 excessive players in 2025, up from 31,000 in 2024, and called the identification effort insufficient.
France’s gambling market generated €14.1bn in gross gaming revenue in 2025, up 3% from the previous year, according to the ANJ. Online gambling produced about €2.617bn, while land-based casinos recorded €2.816bn; PMU’s exclusive-rights revenue fell 2.8% to roughly €1.651bn.
France’s ANJ assessed gambling operators’ action plans between November 2025 and March 2026, according to the report. It approved the plans of La Française des Jeux and PMU with recommendations, while all but one casino-sector plan were approved; the authority also called for further work to protect minors and identify problem gambling.
France's ANJ examined the excessive- and underage-gambling prevention plans of all licensed operators between November 2025 and March 2026, it said. The regulator approved the plans but issued prescriptions, saying further effort is needed to cut the number of excessive gamblers by 2027. It cited an OFDT estimate of 1,170,000 problem gamblers in 2024, including 360,000 at excessive levels.