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Curaçao rules require operators to use certified dispute-resolution providers

Regulation

Curaçao’s National Ordinance on Games of Chance requires operators to contract a CGA-certified alternative dispute resolution provider, according to the report. Operators must cover players’ costs, refer unresolved complaints within set timeframes and regularly report complaint data; Anjouan and Nevis also require an approved provider.

Operators in the named jurisdictions must meet dispute-resolution conditions to hold gambling licences.

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Regulation

CGA to launch temporary licensing portal after data breach

The Curaçao Gaming Authority is preparing a temporary licensing portal to restore operations after a cyberattack exposed data from its online licensing system. The interim platform, announced on Monday, will process licence applications and regulatory matters while a permanent replacement is developed. The CGA said it discovered on 17 September that a German security researcher had accessed the portal in December 2025 and published confidential licensee information.

The Curaçao Gaming Authority (CGA) is getting a stopgap licensing portal ready so it can resume normal work after a cyberattack exposed sensitive data held in its online licensing system. The regulator announced the launch on Monday, the same day the interim platform went live, and it will handle licence applications and regulatory matters until a permanent replacement is ready.

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