Anjouan Gaming said its gambling licences do not authorise operators to serve markets where local approval is required. The regulator described due diligence, anti-money laundering and customer checks, technical standards and responsible-gambling requirements as part of its licensing process.
Operators holding Anjouan licences must still meet the authorisation requirements of each market they serve.
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Anjouan’s gambling regulator denies that its licences provide universal international authorisation. The report places the Comoros island’s licensing system within debate over unlicensed gambling in markets including the UK.
Anjouan Gaming requires licensed operators to engage at least one provider approved by the Authority to handle unresolved player complaints. Operators must first run their internal complaint processes, which should allow up to 30 days, and pay the cost of ADR proceedings.
Anjouan Gaming says players must first submit complaints to the licensed operator, which is required to investigate and respond within 30 calendar days. Game-outcome disputes must be submitted within 14 calendar days of the session, while account disputes must be submitted within 30 calendar days; unresolved complaints may then go to approved ADR.
Anjouan Gaming says its licence certificates carry a unique licence number and QR code linked to its public register. The verification page displays the licensee, licence status, approved operational domains and validity period; the Authority advises users not to rely on certificates that cannot be verified.
Anjouan Gaming says its public register classifies internet gaming licences as active, suspended, revoked or expired. Only active licence holders may conduct licensed activities, and users are advised to check the register for current status.