ANJ appoints Jérôme Gallot as French gambling consumer mediator
France’s gambling regulator, the ANJ, appointed Jérôme Gallot as consumer mediator, reportedly following a decision by ANJ president Isabelle Falque-Pierrotin. Players must first submit a written complaint to an operator; they may approach the mediator if the operator does not reply within 20 days or its response is unsatisfactory. In 2023, the mediator handled 1,523 requests, 91% concerning sports betting.
The appointment concerns the process operators must follow when players escalate unresolved complaints.