ADM sets procedures for betting-odds errors and software faults
Italy’s ADM has issued procedures for concessionaires handling claimed odds errors and gaming-software faults, after noting more requests to cancel bets and winnings. For online betting, concessionaires must seek ADM recognition of an odds error; if it is not recognised, they must pay winnings calculated at the agreed odds and cannot issue refunds outside the rules.
The guidance sets when operators may recalculate online winnings and requires payment at agreed odds when ADM rejects an odds-error claim.