ADM sets betting-error procedures for online and retail concessionaires
Italy’s ADM issued betting concessionaires guidance on handling alleged odds errors and software malfunctions across retail and online channels. For online bets, a concessionaire must ask ADM to recognise an odds error; if the claim is upheld, it recalculates the winnings, and otherwise it must pay the amount based on the agreed odds, subject to the stated rules.
The guidance sets how operators must handle affected winnings and when they may recalculate payouts.