VGCCC censures Crown Melbourne over poker machine limit breaches
Victoria's VGCCC censured Crown Melbourne after finding that customers could gamble beyond nominated limits and, in some cases, use accounts not registered in their legal names. The regulator said at least 22 customers exceeded their limits between December 2023 and July 2025, while 10 used accounts under other names between December 2023 and August 2024. It cited Crown's cooperation and remedial steps, including added monitoring and staff training.
The censure highlights Crown Melbourne’s failures to enforce customer limits and verify account names.