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UKGC consults on changes to ADR references in gambling rules

Regulation

The UK Gambling Commission has opened a consultation on proposed changes to its Licence Conditions and Codes of Practice to align them with the Digital Markets, Competition and Consumers Act 2024. The proposals would remove the commission’s list of approved alternative dispute resolution providers and related LCCP wording; licensees would still have to provide free access to ADR.

UK licensees would retain their free-ADR obligation while the framework for approving providers changes.

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Regulation

Gambling Commission launches index as 4% of online gamblers show illegal-site engagement

The Gambling Commission has launched an Illegal Gambling Index to track engagement with unlicensed gambling websites in Great Britain. Its survey found that 4% of online gamblers showed indicators of engagement in the previous 12 months, while 1% of all respondents did. The index combines seven behavioural indicators and will be used alongside Gambling Survey for Great Britain data to monitor trends.

A new Illegal Gambling Index will monitor consumers' engagement with unlicensed sites, according to the Gambling Commission; its initial findings showed engagement among 4% of people who gambled online in the previous 12 months. Among all respondents, the figure was 1%.

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