Queensland regulator outlines staff guidance for gambling harm
Source: OLGR Queensland
Queensland’s Office of Liquor and Gaming Regulation outlined guidance for venue staff supporting patrons experiencing gambling harm. The voluntary responsible gambling code recommends that venues have a customer liaison officer available during approved gaming hours; trained officers or approved managers should approach patrons showing signs of harm.
Queensland venues are given guidance on staff roles and responses when patrons seek help or show signs of gambling harm.