KSA urges online casinos to monitor play intensity as well as losses
The KSA said it held a norm-setting meeting with an online gambling operator after finding that it had not acted on a player’s concerning behaviour over more than a year. Although a monthly loss limit kept the player’s losses from rising, the player began losing the same amount in less time with fewer, larger bets; the regulator said operators should monitor broader patterns and engage proactively with customers.
Operators may need to identify escalating play even when a customer’s losses remain within a limit.