KSA sets five record-keeping priorities for online casino player files
The Kansspelautoriteit (KSA) shared five priorities for online gambling operators' player files after a roundtable held in late May. The regulator said records should explain decisions and interventions, use clear language, show when and by whom actions were taken, and document the steps followed; operators had called for clearer guidance.
The guidance sets out what operators should document for the KSA to assess player-protection decisions.