KSA bars Dutch operators from obstructing player account closures
The Netherlands’ Kansspelautoriteit (KSA) issued new guidance requiring licensed operators to let players close accounts without making customer-service contact a mandatory step. When players contact support or chat to close an account, operators must not use the interaction to persuade them to keep playing. The regulator said it had identified practices that failed to meet its requirements.
Licensed operators must separate account-closure requests from retention efforts and remove mandatory support steps.